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Open the superjp Privacy Policy

superjp Privacy Policy explains how we collect, use, protect and retain the details connected with your account, wallet activity and support requests.

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CONTACT ROUTES

Reach us about Privacy Policy

A direct support path helps you ask about the Privacy Policy without explaining your concern repeatedly. Tell us the account contact details we can use, the section you are asking about and whether the request concerns access, correction, deletion or a wallet record. We may ask for an account step or verification detail before discussing private information. Requests remain subject to identity checks and where local law permits.

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Policy questions

Send a support request about how we collect or use your account data. Include the email or phone number attached to your account and the Privacy Policy section that prompted your question, so we can route the matter to the right account team.

Data corrections

If your name, phone detail or contact record needs updating, ask us through the account support channel. We may verify the request against your phone verification step before changing the record, protecting your account from an unauthorised edit.

Wallet records

For a DANA, OVO, GoPay or QRIS record, include the payment rail, date and receipt reference rather than sending a full wallet password. We use those details to locate status history while limiting the private data shared in support.

DATA PRACTICE

Explore how we handle your details

We apply the Privacy Policy to the practical moments around your account: creating access, checking a phone number, signing in on a mobile device, reconciling a wallet request and answering support.

Account data

We may hold the contact details you submit, your phone verification result and account settings needed to provide account access. We use these records to identify your account, respond to requests and keep the account path consistent when you move between mobile and desktop.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity can create status and reconciliation records. We use payment references, timestamps and outcomes to match a request to your account, resolve a receipt question and prevent duplicate processing.

Cookies

Cookies and similar device storage can remember a session, support login continuity and help us understand whether a policy page or account step loaded correctly. You can manage browser settings, although changing them may affect sign-in continuity or saved preferences.

Account security

Phone verification helps us confirm that an account request is connected to the contact detail supplied during access. We also use login and device signals to investigate unusual activity, and we will not ask you to publish a password or wallet credential in support.

Retention timing

We keep each record for the period needed for its stated purpose, account support, payment reconciliation or a legal requirement that applies to the service. When a record is no longer needed, we delete it or remove identifying links where local law permits.

Change requests

To request access, correction or deletion, contact support with your account contact detail and the precise change you want. We may request identity confirmation, explain any lawful reason a record must remain, and tell you the result through the available support route.

Browse Privacy Policy answers

These Privacy Policy answers cover the questions we expect you to ask before opening an account or connecting a local wallet. They explain the records created by phone verification, mobile sign-in and payment reconciliation without replacing the full policy text. If your situation is different, contact support with the relevant account step and we will assess the request under the applicable local rules.

The superjp Privacy Policy covers account details, phone verification, login and device events, cookies, support messages, wallet status and payment reconciliation. It also explains retention, security measures and how to request access, correction or deletion of information linked to your account.

We may collect the contact details you submit, your phone verification result, login activity, device signals and account settings. If you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, we may also keep transaction references and status details.

When you sign in from a phone, we may record device and session signals to keep access secure and investigate unusual activity. Cookies can support login continuity. You can adjust browser settings, but some account steps may not work as expected after those changes.

Yes. Contact support with the phone or email linked to your account and ask for access to your data under the Privacy Policy. We may verify your identity first, then explain the records available, any limits that apply and the delivery route.

Send support the account detail that needs correction and, for a DANA, OVO, GoPay or QRIS record, the relevant receipt reference or date. We may confirm your phone verification before changing anything, helping prevent another person from editing your account.

We retain records for the stated account, support, payment reconciliation or legal purpose. Retention varies by record and applicable requirements. When data is no longer needed, we delete it or remove identifying links where local law permits, subject to any required hold.

The policy is available for you to read, while account access and eligibility depends on local law. If you need clarification about a regional restriction or a request involving your account, contact support and include the relevant location and account step.

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